This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
This Privacy Policy applies to your Personal Data collected by Us through the Service. This Privacy Policy does not apply to information that you may submit to us otherwise, whether by off-line means, emails, other electronic file transmission methods which are not part of the Service or by any other means that are not part of the Service.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree to any term in this Privacy Policy, please do not Use the Service.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Application means the software program provided by the Department downloaded by You on any electronic device, named PWD 4U
Department (referred to as either "We", "Us" or "Our" in this Privacy Policy) refers to the Public Works Department under the Government of Kerala having its head-quarters at “Public office Complex, Museum P.O. Thiruvananthapuram, Pin - 695033”.
Device means any device that can access the Service such as a computer, a cell-phone, a digital tablet, or any other device that can access the Service.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Application.
Service Provider means any natural or legal person who processes the data on behalf of the Department. It refers to authorised Consultant, third-party companies, sub-contractors, or individuals engaged by the Department to facilitate provision of the Service, to provide the Service on behalf of the Department, to perform services related to the Service, or to assist the Department in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While accessing or using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Email address
Phone number
Usage Data
Access to the camera of your Device
Pictures, and
Your location
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers, and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Other Information Collected while You Access or Use the Application
While using Our Application, in order to provide features of Our Application, We may collect:
Information regarding your location
Pictures and other information from your Device's camera and photo library
We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Department's servers and/or a Service Provider's server or it may be simply stored on Your device.
You can enable or disable access to this information at any time, through Your Device settings. However, you may note that disabling any access to information required by the Application may affect the quality of Service and in some casesit may result in the non-functioning of the Application.
Use of Your Personal Data
The Department may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the fulfilment, compliance, or performance of a contract for the Service for which You may have contracted with Us.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To manage Your requests: To attend and manage Your requests to Us.
To meet legal requirements: if required to do so by any applicable law or on the good-faith belief that such action is necessary to: (a) conform to any applicable law or to comply with any legal process served on Us or the Application or Service; (b) protect and defend our rights or property, the Application, the Service, or any right of our users, or (c) act to protect the safety of the Department, users of the Service, or the public.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
With other department or agencies: We may share Your information with other governmental departments or governmental agencies for any administrative, law and order, or other governmental purposes.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Retention of Your Personal Data
The Department will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce Government’s legal agreements and policies.
The Department will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Department's operating offices and in any other places within the country where the parties involved in the processing are located.
Your consent to this Privacy Policy followed by Your submission of Your Personal Data and Your information represents Your agreement to that transfer.
The Department will endeavour to take steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy.
Disclosure of Your Personal Data
The Department may disclose You Personal Data in the following circumstances:
Transfer of Ownership/ Operations
If the Government or the Department decides on transferring the administrative and jurisdictional control of the asset to another Government agency, then Your Personal Data may be transferred. We will endeavour to provide You with notice of such change.
Law enforcement
Under certain circumstances, the Department may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by relevant authorities (e.g. a court or another government agency).
Other legal requirements
The Department may disclose Your Personal Data in the good faith belief that such action is necessary to:
Comply with a legal obligation,
Maintain law and order, public safety, or to comply with any law,
Protect and defend the rights or property of the Department or any other individual,
Prevent or investigate possible wrongdoing in connection with the Service (which includes, without limitation, disclosing Personal Data to an appropriate investigating agency),
Protect the personal safety of Users of the Service or the public, or
Protect against legal liability.
Security of Your Personal Data
The security of Your Personal Data is important to Us and shall take all possible measures to protect the data, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure.
Your Competency to enter into contracts
Our Service is meant for or addresses those persons who can enter into contracts as per the applicable law. Therefore, if you are a person who is not eligible or competent to enter into contracts, then please take guidance from your guardian before using the Service and sharing any of Your Personal Data with Us.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will publish the changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Security and compliance with laws
We strive to maintain appropriate administrative, technical, and physical security measures to protect your Personal Data. However, if you know or have reason to believe that your Personal Data has been lost, stolen, altered, or otherwise compromised or in case of any actual or suspected unauthorized use of your Personal Data or account, please contact us immediately in the manner provided in this Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, or if you have any reason to believe that your Personal Data has been compromised please contact us:
